RETURNS AND REFUNDS The ddm srl protects its customers and allows the return of any product within 14 days from the delivery date. The return does not apply to goods made to measure or clearly personalized. All orders completed and received between December 1st and 22nd can be returned until January 8th. For orders delivered after December 22nd, regular return times apply. HOW TO REQUEST THE RETURN:

1. Send an email to web@danielademarchi.it with the returnrequest indicating:

– name and surname of the person who made the purchase – the order number

2. Make sure that the products are in the same condition in which they were received. The jewels must not have been worn but only tried on.

3. An email will be sent with the return form to be completed and sent back to web@danielademarchi.it.

  RETURN BY COURIER:

• Pack the goods by inserting a copy of the completed return form in the package.

• Insert the products in the original packaging: the products must be returned in the same condition in which they were received, i.e. in perfect condition, unused, complete with all their elements, with any attached manuals, labels and tags still attached to the product. The returned items will be taken over and checked to verify that they have been returned intact.

If the return does not meet the conditions listed, the package will be sent back and the refund will not be made. The possibility of returning is granted only once for each order, so make sure you have included all the items you intend to return in the return envelope.

• Send the package to the following address:

ddm srl Via dei Piatti, 9 20123 Milan

• Keep the receipt of the shipment.

RETURN IN STORE: It is possible to return the items purchased on the danielademarchi.it website also at our single-brand stores within 14 days.

• Insert the products in the original packaging: the products must be returned in the same condition in which they were received, i.e. in perfect condition, unused, complete with all their elements, with any attached manuals, labels and tags still attached to the product. The returned items will be taken over and checked to verify that they have been returned intact.

• Go to one of the following points of sale and make the return:

Atelier – Via dei Piatti 9 – Milan Boutique – P.le Lavater 2 – Milan WHAT HAPPENS AFTER: Returns are usually accepted within 3 working days of delivery of the package to the warehouse. At peak times it can take up to 7 business days. After acceptance we will immediately request a refund and send you a confirmation email . The refund is issued using the same method used for payment. The refund will be equal to the amount of the purchased item (s), excluding any shipping costs paid. The repayment times of the amounts due depend exclusively on Paypal and / or the banking system.